Returns & Exchanges

At Class A Jewellers, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for most items in their original, unworn condition.

1

Initiate Your Request

Contact our customer concierge team via email with your order number and reason for return to receive a Return Authorization code.

2

Secure Your Package

Place the jewelry in its original designer packaging and include all certificates, appraisals, and the original sales receipt.

3

Insured Shipping

Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; we recommend requesting a receipt for tracking.

4

Inspection and Refund

Once our master gemologists verify the item's condition, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing